Shipping & Returns
SHIPPING POLICY
www.italian-bag.com offer free shipping worldwide through express couriers to you door by door . We choose the best express way for you among express of DHL, UPS, FEDEX,EMS according to your destination for no remote area fee and fastest delivery.
Once your order is shipped,, a tracking number will be emailed to you automatically. With this tracking number you can track the progress of your purchase at any time on the express company's website.
Delivery time usually take about 3 to 10 business days after you place order. Please keep in mind that due to express company system , it might delay 1 day before you can track online with the tracking number.
When placing your order, please make sure you enter the correct shipping address, contact number and email address. We are not responsible for reshipment if you provided us with an incorrect address.
You are liable for your custom duty , if it happens . It is hard to predict custom duties, since the policies wary widely from country to country .Anyway , customs duty rarely happen because we send your package by name of gift .
Delivery is guaranteed. In any case that your package is lost or seized we will resend for you again at our cost.
Would you have any additional shipping inquiries, please do not hesitate to contact us.
RETURN & EXCHANGE POLICY
All products, without exception, may be returned to us whatever the reason within 7 days after receiving your order. However, depending on the reason, we reserve the right to refuse to refund the shipping costs that will pay for sending the products back to us.
If you decide to return a product because you do not want it anymore, you may return it and we will refund your order completely except the shipping costs. The refund will be effective as soon as we receive your parcel. We will not refund the shipping costs that you pay for sending the products back to us.
If one of the products of your order is defective, broken, or damaged, you may send it back to us in order to get a refund or an exchange. If we accidentally included an incorrect product in your order, you may send it back to us in order to get a refund or an exchange. The exchange or refund will be effective as soon as we receive the parcel. If you returned 100% of the order contents and wishes to get a refund, we will refund the original shipping costs too, otherwise we will only refund the value of the products you returned to us. In addition, we will refund the shipping costs that you paid for sending the product back to us, but we will only accept to do so if you sent the parcel using standard shipping. Express or fast shipping will not be refund. We will only refund up to $5 on return shipping costs. An official invoice from the carrier must be provided in order for you to obtain the refund. In the case of a product exchange, we will refund the return shipping costs in the same manner, and you will receive a new parcel without having to pay the shipping fee again.
We will not accept to exchange or refund a product if it was damaged or broken by you or if it suffered damage anything directly or indirectly caused by you.
To confirm whether or not you may return a product to us, please contact our customer support by click contact us and you will get the respond within 24 hours.
Placing an order on www.italian-bag.com implies that you are fully aware of these conditions and that you agree with them without reserve.
For more information or any additional questions, please contact our customer support.
